Shipping and delivery

Updated 24 September 2026 · EPIDEN

Here is what to expect when your order is ready to travel to you.

Dispatch time

Orders are dispatched from Türkiye and handed to the carrier within two calendar days. This is the dispatch period, not the time it takes for a parcel to reach your address.

Delivery area, carrier and cost

This policy applies to orders delivered within Türkiye. Available destinations and delivery options are shown before you place your order.

  • The carrier is identified in the shipment tracking record.
  • Delivery within Türkiye is free, with no minimum order value.
  • Arrival times depend on the carrier and destination. Unless a shorter delivery period has been promised, the statutory maximum of 30 days applies.

Any shipping charges are shown alongside your order total before payment. We do not charge additional delivery fees without your express agreement. We honour the promised delivery period and do not exceed the statutory 30-day maximum for standard physical products.

Tracking your parcel

Once a tracking number has been added to your order, you can follow the shipment from your order status page or our order tracking page. If you cannot find your tracking details, email info@epiden.co with your order number.

Address changes and undelivered parcels

Contact us as early as possible if your address needs to change. Once a parcel has been dispatched, a change may depend on the carrier. If an undelivered parcel is returned to us, we will discuss redelivery or cancellation with you. Any additional charge and its basis will be explained beforehand. Your statutory cancellation and return rights remain unaffected.

Delay, loss or damage

When you use a carrier offered by us, we bear the risk of loss or damage until the product is delivered to you or the person you nominate. Contact us if a parcel is delayed or arrives damaged. Photographs or a carrier report can help our investigation, but their absence does not by itself remove your statutory rights.

If the promised delivery period is not met, your rights to terminate the contract and receive a statutory refund remain available. If performance becomes impossible, we will notify you within three days of learning this and refund the sums collected, including delivery, within fourteen days after notification. Insufficient stock alone does not constitute impossibility.

Returning an order

Use our contact page or email info@epiden.co. Include your email address and order number if available. We will send the current return address and carrier instructions by email.

See our returns and cancellations policy for withdrawal and refund terms.

Seller details

The seller is Ege Yurtsever, a sole proprietor trading as EPIDEN, registered with Karşıyaka Tax Office. Our seller information page provides the business address and contact details.