Pre-Contract Information
Updated 25 September 2026 · EPIDEN
This information explains the main conditions before you place an order that creates an obligation to pay. Read it alongside your order summary. The selected product, quantity, price and your details form part of your individual order record.
Seller and contact details
EPIDEN is the brand name. The seller is the sole proprietorship of Ege Yurtsever, trading as EPIDEN.
- Business address
- Bahriye Üçok Mahallesi, 1762 Sokak, No. 9, İç Kapı No. 1, Karşıyaka / İzmir, Türkiye
- Phone and WhatsApp support
- +1 (307) 292-4304
- info@epiden.co
- Tax office
- Karşıyaka Vergi Dairesi
- Registered electronic mail
- ege.yurtsever@hs09.kep.tr
- Written requests and complaints
- Please use the business address above.
- Return delivery address
- Contact us for the current return address and carrier instructions, which we provide by email.
Your order and payment
These conditions cover the sale and delivery of physical products shown in the order summary. The product page and basket identify the product, its main features, selected variant and quantity. Before payment, the order summary shows tax-inclusive prices, discounts, delivery charges and the total amount payable. Your billing and delivery addresses, buyer details and payment method belong to your individual order record and are not published on this general page.
You can check and correct your products, address and total before placing an order that creates an obligation to pay. The pre-contract information and sales terms are available at that stage. Prices are in Turkish lira and include applicable taxes. Delivery and any other charges are disclosed before payment. No additional charge is taken without your explicit agreement. Payment methods and any instalment conditions appear at checkout.
You do not have to pay an undisclosed charge or one that you have not expressly accepted. We do not impose a special charge above ordinary communication rates for order enquiries.
Dispatch and delivery
Orders are sent from Türkiye and handed to the carrier within 2 days. This is the dispatch period, not the time of delivery to your address. The carrier, delivery charges and delivery commitment are disclosed before you order. The agreed delivery period applies and must not exceed the statutory maximum of 30 days for standard physical goods.
Your delivery address must be accurate and suitable for receiving the goods. Contact us as early as possible about an address change. When goods are sent with a carrier offered by us, the seller bears the risk of loss or damage until delivery to you or the person you designate.
If performance becomes impossible, we notify you in writing or on a durable medium within 3 days of becoming aware, and refund all amounts collected, including delivery, within 14 days after that notification. Lack of stock alone does not constitute impossibility. Your statutory termination and refund rights remain available if delivery is late.
Your right to withdraw
Unless a statutory exception applies, you may withdraw within 14 days of receiving the goods without giving a reason or paying a penalty. You may also withdraw before delivery. For goods delivered separately under one order, the period starts when the last item arrives. For goods made up of several parts, it starts when the last part arrives.
Tell us clearly that you wish to withdraw before the deadline by emailing info@epiden.co, using our contact form or writing to the business address above. Your order number and product details help us locate the purchase. You do not have to wait for return approval, use a specific form or explain your decision. Keep a record of your notice. Statutory extended periods apply if you were not properly informed of your withdrawal right.
Returning goods and receiving a refund
Contact us by email or through the contact page to arrange the return. Your email address and order number, if available, are sufficient. We provide the current return address and carrier instructions by email in time for you to exercise your rights. You do not need return approval before giving notice of withdrawal.
We cover return delivery when you use the carrier specified in the pre-contract information. If no carrier was specified, you are not charged the return cost. If the specified carrier has no branch in your area, we arrange collection without an additional charge.
Send the goods back within 14 days after your withdrawal notice unless we offer to collect them. We refund you no later than 14 days after you hand the goods to the specified carrier. If you choose another carrier, this period starts when the goods reach us. If you withdraw before delivery, the refund period is 14 days from receipt of your notice.
Amounts due under the withdrawal rules, including delivery charges that must be refunded by law, are returned in a single refund appropriate to the original payment method, at no cost to you. We also issue a single refund for purchases paid in instalments. The payment provider’s processing may affect when it appears in your account. You are not required to accept a voucher or store credit.
Hygiene exceptions and product problems
For goods such as earplugs, a withdrawal exception may apply if protective packaging, tape, a seal or wrapping was opened after delivery and the goods are unsuitable for return for health or hygiene reasons. Both conditions must be considered together. Opening the outer shipping box alone does not mean that hygiene protection has been opened.
Standard goods are not automatically treated as made to your specifications simply because you buy them for personal use. Any applicable exception is explained on the product page and in the pre-contract information before purchase. These rules do not remove rights relating to faulty, incomplete or incorrect goods.
Your remedies under Turkish Law No. 6502 remain available for goods that do not conform to the contract. Subject to the statutory conditions, these include cancellation, a proportionate price reduction, free repair or replacement with conforming goods. Necessary costs are borne by the party responsible under the applicable rules. These rights are not limited to the 14-day withdrawal period.
Tell us about the issue and provide your order details. Photos, a carrier damage report or packaging details can help the review. Not providing a box-opening video or a particular document does not, by itself, remove your statutory rights.
Requests, disputes and your copy
Send requests or complaints through our contact page, by email or to the business address above. Subject to the applicable monetary thresholds and jurisdiction rules, you may apply to the Consumer Arbitration Committee or Consumer Court where you live or where the transaction took place. Mandatory pre-action mediation rules apply where required. Contacting us first is not a condition that restricts your statutory remedies.
The order-specific sales terms and pre-contract information must be provided in a form that you can retain and that cannot subsequently be changed unilaterally. Later updates to this general page do not retrospectively reduce rights arising from an existing order.
Check before placing your order
Review your items, address and payment summary before submitting. This general page is not, by itself, a personalised document for a specific order. Read it with your order records. Updates do not reduce rights arising from earlier orders.