Returns and cancellations
Updated 24 September 2026 · EPIDEN
This policy covers consumer purchases from the EPIDEN online store. For Trendyol orders, you can also use the relevant order page on that platform. Your statutory rights remain unaffected.
Your fourteen-day right of withdrawal
Unless a statutory exception applies, you may withdraw from the contract within fourteen days of receiving the product, without giving a reason or paying a penalty. You may also withdraw before delivery. For items in one order delivered separately, the period starts when the final item is received. For a product consisting of multiple parts, it starts when the last part is received.
Before the period expires, notify us by email at info@epiden.co, through our contact page or in writing to the seller’s business address. An order number and the products concerned help us locate the purchase. You do not need to wait for return approval, use a particular form or explain your decision. Keep a record of your notification.
Where information about withdrawal has not been provided properly, the extended statutory periods remain applicable.
If your order has not been dispatched
Send us your cancellation request with your order details. You may withdraw before delivery. Dispatch alone does not end your withdrawal right. We will arrange the return process according to the shipment status.
Sending a return
Contact us through our contact page or at info@epiden.co. Your email address and order number, if available, are enough to start. We will email the current return address and carrier instructions.
We cover return carriage for withdrawal returns sent with the carrier specified in the pre-contract information. If no carrier was specified, you will not be charged return costs. If the specified carrier has no branch in your area, we arrange collection without an extra charge. We provide the address and instructions in time for you to exercise your statutory return right. You do not need return approval to notify us of withdrawal.
Pack the product to protect it during transit and include the relevant parts and accessories from the order. Missing the original outer box alone is not grounds for rejecting a return. Special conditions concerning opened hygiene protection are described below. Your statutory rights concerning changes resulting from use consistent with the instructions and the product’s functioning are preserved.
When you receive a refund
Return the product within fourteen days of notifying us of withdrawal, unless we have offered to collect it. We refund within fourteen days after you hand the product to the carrier specified in the pre-contract information. If you use another carrier, that period starts when we receive the product. If you withdraw before delivery, the refund period is fourteen days from receipt of your withdrawal notice.
Amounts covered by withdrawal and delivery costs that must be repaid under applicable law are refunded in one payment, using the original means of payment where appropriate, without charging you. For instalment purchases we also process the refund in one payment, although the payment provider’s process may affect when the amount appears in your account. You do not have to accept a voucher or store credit.
We do not apply a fixed restocking fee, processing charge or withdrawal penalty. For partial returns, the refundable product and delivery amounts are calculated according to the order and applicable law. We will explain the calculation on request.
Hygiene conditions for earplugs and pillows
For products such as earplugs, a statutory withdrawal exception may apply if protective packaging, tape, seals or wrapping have been opened after delivery and the product is unsuitable for return for health or hygiene reasons. Both conditions are considered together. Opening the outer shipping box alone does not mean that hygiene protection has been opened.
A standard product is not automatically treated as custom-made simply because it was purchased for personal use. An applicable product-specific exception is explained on the product page and in the pre-contract information before purchase. These provisions do not remove your rights concerning defective, incomplete or incorrect products.
Damaged, incomplete or incorrect products
Contact us with your order details and an explanation. Photos can help, but not having a photograph, unboxing video or damage report does not automatically remove your statutory rights. For defective goods, you have rights to withdraw from the contract, obtain an appropriate price reduction, or, subject to statutory conditions, receive a free repair or replacement with conforming goods. These rights are not limited to the fourteen-day withdrawal period. Necessary return costs arising from a defective product are not charged to the consumer.
Support and complaints
You can contact us through our contact page, at info@epiden.co or at the seller’s business address. Subject to the applicable monetary thresholds and jurisdiction rules, you may apply to the Consumer Arbitration Committee or Consumer Court where you live or where the consumer transaction took place. Mandatory mediation rules apply where required. Contacting us is not a prerequisite that restricts your statutory avenues of redress.
You may use the sample withdrawal form, but using it is optional.
Seller details
The seller is Ege Yurtsever, a sole proprietor trading as EPIDEN, registered with Karşıyaka Tax Office. See our seller information page for the business address and contact details.