Privacy and Data Protection

Last updated. 24 September 2026

EPIDEN operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalised shopping experience (the “Services”). EPIDEN is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and share your personal information when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and shared as described here.

Personal information we collect or process

“Personal information” means information that identifies, or can reasonably be linked to, you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories, including inferences drawn from your personal information

• Contact details Your name, address, billing address, shipping address, phone number and email address.
• Financial information Credit card, debit card and financial account numbers, payment card and financial account details, transaction details, payment method, payment confirmation and other payment information.
• Account information Your username, password, security questions, preferences and settings.
• Transaction information Products you view or add to your cart or wish list, purchase, return, exchange or cancel, and your past transactions.
• Communications with us Information you share when contacting us, for example in a customer support request.
• Device information Information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information Information about your interaction with the Services, such as when and how you use or navigate them.

Sources of personal information

We may collect personal information from

• You directly, when you create an account, visit or use the Services, contact us or otherwise provide personal information.
• The Services automatically, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• Our service providers, when they help provide technology or collect or process personal information on our behalf.
• Our partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your information for these purposes

• Providing, personalising and improving the Services. We use personal information to fulfil our contract with you, process payments, fulfil orders, remember preferences and products of interest, send account notifications, handle purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and provide a personalised shopping experience, including recommendations based on purchases. This may include using personal information to better personalise and improve the Services.
• Marketing and advertising. We use personal information for marketing and promotional purposes, including marketing, advertising and promotional communications by email, text message or post, and to display online advertising for products or services on the Services or other websites based on previous purchases, items added to your cart and other activity on the Services.
• Security and fraud prevention. We use personal information to authenticate accounts, provide secure checkout and shopping, detect, investigate or act on possible fraudulent, unlawful, dangerous or malicious activity, protect public safety and maintain the security of the Services. If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details.
• Communicating with you. We use personal information to provide customer support, respond promptly, deliver effective services and maintain our business relationship with you.
• Legal purposes. We use personal information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government agencies; investigate or participate in legal discovery; manage actual or anticipated litigation or other disputes; and investigate or enforce possible violations of our terms or policies.

How we share your personal information

In some circumstances, we may share personal information with third parties for legitimate purposes, subject to this Privacy Policy. Examples include

• Sharing with Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping.
• Sharing with business and marketing partners to provide marketing and advertising. For example, we use Shopify to support personalised advertising through third-party services based on online activity with different merchants and websites. These partners use information under their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on activity across merchants and websites.
• Sharing when you direct or request it, or explicitly consent, for example to ship products or when you use social media widgets or login integrations.
• Sharing with affiliates or other parts of our corporate group.
• Sharing in connection with business transactions such as a merger or bankruptcy; to meet legal obligations, including subpoenas, warrants and similar requests; to enforce applicable terms or policies; or to protect or defend the Services, our rights or the rights of users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be transferred to and shared with Shopify and third parties outside your country of residence to provide and improve the Services. We also use certain enhanced Shopify features to protect, grow and improve our business, drawing on data from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about those interactions. In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning that use. For more information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties. If you follow a link to a site we do not control or operate, review its privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including on third-party social media platforms, may be visible to other users of the Services or those platforms and may be available for use by us or third parties without limitation. Unless expressly stated, including a link does not endorse the linked platform’s content, owner or operator.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in their jurisdiction. If you believe your child has provided personal information, contact us using the details below to request deletion. As of this Privacy Policy’s effective date, we have no actual knowledge of “sharing” or “selling” personal information of individuals under 16 as defined by applicable law.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information you send may also be insecure during transmission. We recommend avoiding insecure communication channels when sending sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances and may be subject to legally permitted exceptions.

• Access / right to know. You may request access to personal information we hold about you.
• Deletion. You may request deletion of personal information we hold about you.
• Correction. You may request correction of inaccurate personal information.
• Data portability. You may obtain a copy of your personal information and request its transfer to a third party, subject to certain conditions and exceptions.
• Managing communication preferences. You can opt out of promotional emails at any time using the unsubscribe option in those messages. We may continue sending non-promotional messages, including those about your account or orders.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more about Shopify’s use of personal information and other rights you may have, visit privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. Where permitted or required by law, we may need to verify your identity before processing a request. You may appoint an authorised agent to submit a request on your behalf under applicable law. Before accepting it, we require proof of the agent’s authority, and you may need to verify your identity directly with us. We respond within a reasonable period in accordance with applicable law.

Complaints

If you have a complaint about our processing of your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process personal information outside your country of residence.

If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been recognised as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

For questions about our privacy practices or this policy, or to exercise a right, email info@epiden.co or contact us at Bahriye Üçok Mahallesi, 1762 Sokak, No. 9, İç Kapı No. 1, Karşıyaka / İzmir, Türkiye.